FAQ – How to Order in Our Shop
Still have questions? We are happy to assist you personally!
| Question | Answer |
|---|---|
| 1. How can I place an order? | Orders can be placed directly on our website. Select the product, add it to your cart, and proceed to checkout to complete the order. |
| 2. Do I need an account to order? | No, you can also order as a guest. However, creating an account makes it easier to track your orders and access your order history. |
| 3. What payment methods are available? | See here: Payment Methods |
| 4. Can I modify my order after placing it? | If you wish to make changes to your order, please contact us as soon as possible. Changes may no longer be possible after the order has been shipped. |
| 5. How long does order processing take? | Orders are usually processed within 1–3 business days. Delivery time depends on the selected shipping method. |
| 6. Shipping costs and delivery countries | Shipping costs and the countries we deliver to can be found on our dedicated page: Shipping Information |
| 7. How can I track my order? | Once your order has been shipped, you will receive a tracking number and a link to track the shipment with the carrier. |
| 8. What happens if a product is unavailable or out of stock? | If the selected product is unavailable, we will contact you by phone or email to discuss next steps (e.g., a replacement product or refund). |
| 9. Can I return or exchange products? | Yes, in accordance with applicable consumer rights, you may return or exchange products within 14 days of receipt. Items must be unused and in their original packaging. |
| 10. Do you sell only authentic and new watches? | Yes, we sell exclusively authentic and new watches. We are authorized dealers for the brands we offer and, in many cases, official distributors in Germany. This ensures that every watch you purchase from us is genuine, comes with full manufacturer support, and meets the highest quality standards. |
| 11. Do you provide assistance for defects after the warranty has expired? | Yes, for all watches purchased from us, we offer an after-sales service. We will assist you to the best of our ability with repairs or sourcing replacement parts directly from the manufacturer. |
| 12. Where can I get help if there is an issue with my order? | For questions or issues, please contact us via our: Contact Form |
Still have questions? We are happy to assist you personally!
| Question | Answer |
|---|---|
| 1. How can I place an order? | Orders can be placed directly on our website. Select the product, add it to your cart, and proceed to checkout to complete the order. |
| 2. Do I need an account to order? | No, you can also order as a guest. However, creating an account makes it easier to track your orders and access your order history. |
| 3. What payment methods are available? | See here: Payment Methods |
| 4. Can I modify my order after placing it? | If you wish to make changes to your order, please contact us as soon as possible. Changes may no longer be possible after the order has been shipped. |
| 5. How long does order processing take? | Orders are usually processed within 1–3 business days. Delivery time depends on the selected shipping method. |
| 6. Shipping costs and delivery countries | Shipping costs and the countries we deliver to can be found on our dedicated page: Shipping Information |
| 7. How can I track my order? | Once your order has been shipped, you will receive a tracking number and a link to track the shipment with the carrier. |
| 8. What happens if a product is unavailable or out of stock? | If the selected product is unavailable, we will contact you by phone or email to discuss next steps (e.g., a replacement product or refund). |
| 9. Can I return or exchange products? | Yes, in accordance with applicable consumer rights, you may return or exchange products within 14 days of receipt. Items must be unused and in their original packaging. |
| 10. Do you sell only authentic and new watches? | Yes, we sell exclusively authentic and new watches. We are authorized dealers for the brands we offer and, in many cases, official distributors in Germany. This ensures that every watch you purchase from us is genuine, comes with full manufacturer support, and meets the highest quality standards. |
| 11. Do you provide assistance for defects after the warranty has expired? | Yes, for all watches purchased from us, we offer an after-sales service. We will assist you to the best of our ability with repairs or sourcing replacement parts directly from the manufacturer. |
| 12. Where can I get help if there is an issue with my order? | For questions or issues, please contact us via our: Contact Form |
Still have questions? We are happy to assist you personally!